Production down due to internet outage

After last week’s internet outage, we’ve been working hard to clear the resulting backlog. We’ve now caught up on most of it, but unfortunately we won’t be able to produce and ship all orders placed today within our usual timeframe. This is the last bit of delay caused by the outage.
We’re processing the outstanding orders as quickly as possible and expect to be fully back on schedule shortly. Thanks again for your patience.

We have implemented a workaround. The production is back up and running and should work without issues awaiting the permanent fix from the internet provider. We are currently processing all orders and hope to clear the backlog latest monday.

Thanks for your patience

Repairs by our internet provider are currently limited due to a Code Red severe weather warning in the Netherlands, which restricts their on-site service. To avoid further delays, we’re putting a temporary fix in place to get back up and running.

Our sublimation department is already operational again, and we’re now working on restoring UV production. We’ll share another update as soon as more services are back online.

Thanks for your patience.

A technician from our internet provider confirmed today that the outage stems from a central hub down the road, not our own premises. A specialist is being dispatched to repair it.

We don’t have a confirmed resolution time yet, as it depends on the provider. Production services remain affected and shipment delays should still be expected. We’ll update you as soon as we know more.

Due to a major internet outage most of our production services are currently down. Delays in shipments expected.